Terms + conditions
Terms and Conditions
a. Read carefully the program, especially the characteristics of each excursion and the level of difficulty..
b. If you are travelling with children under the age of 12 you have to book a Private Tour.
c. At time of making a reservation please indicate your technical and athletic training level, referring to a scale legend of the LEVELS page, based on length, elevation change, condition of trail and the required technical-physical capacities. Although these are not competition itineraries, all participants of the bike tours must be able to conduct a safe bike driving and keep a perfect balance on their bike.
d. It is very important to choose your own clothing, and make sure you have checked the climate conditions before joining the tour. For the bike tour we recommend wearing cycling shorts. Wearing sandals or flip flops is forbidden.
e. Young people under the age of 18 must be accompanied by an adult (parent/tutor).
f. All participants must fill out the registration form and sign the relative Release of Liability Declaration.
g. It is possible to book the tour 24 hours before the start of the tour.
h. Booking: Confirmation will be received at time of booking. For booking the Private Tour fill in the form, once you have received our email confirming availability you can booking the tour, by PayPal or by credit card.
i. Cancellation Policy: refund will be made only for cancellations made within 72 hours of the tour departure..
j. Rain Policy. The bike tour will never be cancelled due to rain. Guest options on rainy days: 1) Proceed with the tour hoping for clearing weather – with the understanding that no refund or discount will be given if bikes are not ridden due to rain, or if the bike tour is abbreviated due to rain. We will do our best to get you on a bike, weather permitting. 2) Rain check to be used the following day or at any other time, subject to availability. The Rain check is a voucher given to client. The voucher is transferable and may be sold or given to others to use at a future date and lasts up to 1 year from date. It has a value that can be possible used in any other guided tour provided by our company.
k. Reasons for cancelling the tour. A minimum of 2 participants (excluding the tour leader) is required for each tour.
Program changes. The Organizer reserves the right to modify, with or without notice, before or during the tour, the logistic organization and the type of trail, due to weather conditions, athletic condition of the participants and other problems of whatsoever nature.